Privacy Policy
Welcome to Mentorio Uno (“we”, “us”, or “our”). This Privacy Policy explains how Mentorio Uno (Pty) Ltd collects, uses, discloses, and protects your personal information when you use our website, platform, and services at https://mentorio.uno (the “Website”).
By accessing or using our Website and services, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use our Website or services.
1. Legal Entity Information
Mentorio Uno (Pty) Ltd
Company Registration Number: 2024/123456/07
Registered Address: 1st Floor, The Media Mill, 7 Quince Street, Milpark, Johannesburg, Gauteng, 2092, South Africa
Email: support@mentorio.uno
Phone: +27 10 500 1234
2. Information We Collect
We collect personal information that you voluntarily provide to us as well as information automatically collected when you use our Website.
2.1 Information You Provide Directly
Full name
Email address
Phone number
Payment details (processed securely by third-party providers)
Account registration data (username, password)
Messages, feedback, and communication with us
Information provided during coaching or mentorship sessions
2.2 Information Collected Automatically
When you visit our Website, we automatically collect certain technical and usage information, including:
IP address
Browser type and version
Device information
Pages visited and interaction data
Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
To provide and administer coaching, mentorship, and educational services
To manage your user account and process payments
To communicate with you regarding your use of our services and respond to inquiries
To improve and personalize your experience on the Website
To comply with legal obligations
To prevent fraud and ensure security
For marketing communications, where you have consented to receive them
4. Legal Basis for Processing
Our processing of your personal data is based on:
Your consent
Performance of a contract (e.g., providing paid services)
Compliance with legal obligations
Legitimate interests (such as service improvement and fraud prevention)
5. Sharing Your Information
We do not sell your personal information. We may share your data with:
Trusted third-party service providers (payment processors, hosting providers, analytics services)
Business partners involved in delivering services (e.g., mentors, coaches)
Legal and regulatory authorities when required by law
Potential business successors in case of mergers or acquisitions
All third parties are required to maintain confidentiality and protect your data in accordance with applicable laws.
6. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance functionality, analyze usage, and personalize content. You can control or disable cookies via your browser settings. For detailed information, please see our Cookie Policy.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including:
SSL encryption for data transmission
Secure servers and access controls
Regular security assessments
Despite these measures, no method of transmission over the internet or electronic storage is completely secure.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy or comply with legal requirements. Afterward, your data will be securely deleted or anonymized.
9. Your Rights Under POPIA
As a user from South Africa, you have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Object to or restrict the processing of your information
Withdraw your consent where applicable
Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, please contact us at privacy@mentorio.uno.
10. Children’s Privacy
Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected such information, please contact us for prompt removal.
11. International Data Transfers
If we transfer your personal information outside South Africa, we ensure adequate protections, such as contractual safeguards or processing in countries with appropriate data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after changes constitutes acceptance of the revised Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Mentorio Uno (Pty) Ltd
Email: privacy@mentorio.uno
Phone: +27 10 500 1234
Address: 1st Floor, The Media Mill, 7 Quince Street, Milpark, Johannesburg, Gauteng, 2092, South Africa